Treatments will require a £10 deposit when booking. This will be taken

off the final amount on the day. Cancellations require 48-hour’s notice,

after this time the deposit will be non-refundable. If cancelled with

appropriate notice, or due to illness deposit can be transferred to

another appointment on one occasion only. Arrive 10 – 15 minutes

before appointments to allow time to fill in consultation forms

To ensure we are offering all clients the safest experience possible, we

ask that if you are feeling unwell to contact us as soon as possible, so

that we can re-arrange your appointment.

For Saturday appointments or large bookings, we will require a 50%

deposit, however, if you must cancel due to illness, we are able to

transfer this deposit to another appointment on one occasion only.

Further cancellations will result in loss of deposit.

We politely request that you respect other guests and the ethos of the

spa. Please switch your phone to silent during your visit. Please leave

your personal belongings and valuables in lockers.

Some treatments are not suitable for certain medical conditions, please

inform us on booking of any pre-existing medical conditions and we

strongly recommend you consult your doctor before booking any

treatments. You must declare any surgery that has taken place in the last

12 months before your appointment. If surgery had taken place in the

last 12 months your treatment may be cancelled.

Any conditions requiring life maintaining medication will not be

accepted. A patch test may be required 24 hours prior to certain

treatments, please consult our spa therapists if you have any skin

conditions, such as Psoriasis or Eczema, as well as any other allergies or

conditions that may affect your treatment, for example a nut allergy. To

avoid disappointment please consult a medical professional and bring

a Doctor’s note clearing you for any treatments. Treatments may be

cancelled at the discretion of our spa therapists.